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Customer complaints

Adopt 1235 method to deal with complaints of customers

01Within 1 working day, offer initial and formal suggestions;

02Within 2 working days, recheck and confirm whether the same problem occurs to remaining products ;

03Within 3 working days, service team analyzes initial causes and takes correction measures to prevent disqualified products delivering to customers continuously;

04Within 5 working days, reply final result and solution to customers。